The City of Fridley has recently received reports from residents receiving robocalls that claim to be from the City and are asking for personal information with a pre-recorded voice message. In order to reduce the likelihood of residents falling victim to a scam, here is what you should know:
How would the City contact me for my utility billing if needed?
The City of Fridley does not currently send out pre-recorded phone calls to our customers in any capacity. Note: This may change in the future as some of the utility billing systems provided automated phone calls/reminders. The City will contact customers either directly by phone, or with letter and/or email. The Utility Billing division will never call you to confirm credit or debit card numbers. If the Utility Billing division needs to confirm account information, a City employee will call you directly.
In case we need to leave a message, our voice message contains a recording from a City staff member with a call back number to the appropriate department’s line or staff persons direct office line. If you are unsure if it is a scam, you can call the City’s main line at 763-571-3450 or the Utility Billing line at 763-572-3529 and your call will be directed.
What should I do if I receive a robocall?
If you receive a robocall claiming to be City of Fridley, Fridley Utility Billing, Fridley Municipal, or other City Department, please do not press any keys to accept the call, just hang up!
What should I do after receiving a robocall?
1. Block the robocall phone number on your phone. If they “spoofed” a City number (made it look like the call was coming from a City of Fridley phone), or if you ever have questions or concerns about your Utility Billing account, hang up and call the City directly at the phone numbers referenced above.
2. If you paid the scammer, immediately contact the company or bank that issued the credit card or debit card. Tell them it was a fraudulent charge. Ask them to reverse the transaction and give you your money back. Then, contact Fridley Police to make a report at 763-572-3629 or submit an report online.
3. If you didn’t have any money loss, you can still report the scam to the Federal Trade Commission (FTC). The FTC can use the information to build cases against scammers, spot trends, educate the public, and share data about what is happening in your community. Report the fraud online.